Amanda Claesens at desk right

Experts in providing the answers your business needs

What do your customers really think about your business?
Why do some of your customers buy once and then never return?
Why do people choose your competitor over you?
How is your brand perceived in the marketplace?
Why did your latest product launch fail?

Market Research will give you the answers and enable your business to build resilience and success for the long term.

Are you a research newbie?

Feedback forms always bottom of your To Do list?

Keep putting off your customer satisfaction survey?


If you are a business that has never formally gathered feedback, the ideal way to dip your toe into the delightful world of data is with a customer satisfaction survey.

We’ll sit down and talk through any specific issues you have, and I’ll put together a bespoke feedback form for your customers to complete.  I’ll then help you to understand what the results mean and how you can use them to help drive your business forward.

Costs vary depending on your exact requirements, but a questionnaire tailored to your customers typically costs around £200 + VAT.

Looking for a research partner?

Want a researcher who delivers on time, every time?

Need someone whose attention to detail is spot on?


If you are already commissioning research, or if you have let your research programme slip, then I’d love to have a chat about how I could help with future projects.

Each project is bespoke, everything I do will be tailored to you, your business and your specific challenges. We’ll sit down and talk through the issues you have and I’ll suggest ways in which research will help your business move forward.

Before I start work I’ll provide you with a detailed breakdown of the investment required.   My pricing is transparent, there will be no nasty surprises on your invoice.


projects completed to date

Market Research will help you to :

  • COMMUNICATE better with your customers

  • CREATE benchmarks to enable you to measure progress

  • IDENTIFY opportunities for growth and development

  • PLAN ahead and spot potential problems before they happen

  • UNDERSTAND your competition

Together we’ll choose the most appropriate methodology according to the objectives of your brief, the timings and your budget.


The methodology of choice for many – an online survey can be a quick and efficient way to gather your data. We have access to a number of online tools which offer a comprehensive online survey solution.


Telephone research is conducted by a team of specialist researchers, we don’t employ CATI preferring to let interviews take a more natural pace, which in our opinion allows better engagement with respondents.


Whether it be a questionnaire handed out to staff at their place of work, to visitors at an exhibition, posted to members of a club, or an insert into a magazine, paper-based research still has its place.

Face to face

Face-to-face research can take place in a number of locations: in street, in home, in halls, at your premises, or at an event. Working with our associates we have access to interviewers based all over the UK.

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Feedback from my clients ..

“I’ve been working with Amanda for more than fifteen years. Throughout that time she has consistently delivered an exceptional level of service. We have always found Amanda to be helpful and professional in her approach. She has a clear understanding of our needs, nothing is too much trouble and it’s always service with a smile!”

Head of Insight, Bounty UK

“The great thing about Amanda is that she can be flexible in her approach to your project – happy to take on just a small part, or run the whole show.”

Emma Nickson, Brand Brain Marketing Consultancy

“We’ve worked with Amanda for a few years now for our annual team survey and each year we get a brilliant service and a great amount of flexibility.  Our business is forever evolving, so we rely on Amanda to be flexible to our changing requirements.  Nothing is too much trouble and communication is quick and simple, Amanda is simply great at understanding our needs.”

Operations Manager, Forest Holidays

“We have worked with Amanda for many years on our annual Beauty Awards, and could not recommend her more highly.  She is extremely professional and efficient, and provides us with an invaluable resource.”

President, CEW (UK)

Recent clients include: